*The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria necessary to successfully perform the job. POSITION SUMMARY Under the supervision of the City Clerk, the Payroll...
*The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria necessary to successfully perform the job.
POSITION SUMMARY
Under the supervision of the City Clerk, the Payroll Clerk is a non-exempt position under FLSA. The primary focus of this position is front counter cashier and to produce the timely and accurate billing of electric, water, and sewer services to consumers. This position requires an extensive amount of dedication to friendly and courteous telephone and counter customer service. The majority of customer service pertains to utility service orders, clarifications/questions of utility bills, and collection of utility accounts.
ESSENTIAL FUNCTIONS
- Prepares Power Plant, peak usage, electric, water and sewer reports;
- Completes various state returns and reports;
- Answers and directs incoming calls and dispatches radio transmissions;
- Manages customer utility accounts from set up to close-out;
- Assists customers with utility questions, civic center rentals, dog tags, bulk water sales etc.;
- Processes mail, ACH, deposit box and counter payments for utilities and various services;
- Balances cash drawer and processes daily bank deposit;
- Performs follow-up on and submits delinquent and final accounts;
- Enter security deposits and reviews/processes refund checks for security deposits;
- Enters meter readings;
- Processes, prints and mails billings including delinquent notices;
- Reconciles utility deposit refund and payroll bank statements;
- Applies interest to customer deposits and posts miscellaneous charges;
- Assesses summer sewer charges;
- Prepare and review level pay contracts;
- Handles returned checks;
- Maintains permit records and mails to County;
- Updates tax exempt accounts; and
- Prepares petty cash checks.
MARGINAL FUNCTIONS
- Assist other departments as the need arises;
- Cross trains in other areas for future advancement;
- Perform other duties as deemed necessary or assigned.
CLASSIFICATION
- FLSA: Non-Exempt
- ADA: Applicable
- FMLA: Eligible
- OSHA:
POSITION REQUIREMENTS
Experience: One to three years of similar or related experience is preferred. Employees are expected to have acquired the necessary information and skills to perform the job reasonably well within six months to one year from date of employment.
Education: A high school diploma or GED is required, and a technical degree or some college credit is preferred.
Technical Skills: A general knowledge of computers, bookkeeping techniques and a working knowledge of mathematics is required. This employee must be able to operate computers, printers, calculators, typewriters, photocopiers and other office equipment. The ability to understand and anticipate problems, to follow departmental policies and procedures, and to interpret written instructions, reports, billing statements and manuals is required. This employee should possess excellent public relations, organizational, oral and written communication skills.
Problem Solving: Some problem solving is involved in this position. This employee encounters problems with technology, citizen and customer complaints, errors in billing statements, account issues, meter reading errors, etc.
Decision Making: Some independent decision making is involved in this position. This employee must prioritize daily assignments and perform daily duties in an efficient manner.
Supervision: This employee is subject to frequent supervision from the City Clerk and has no supervisory duties.
Financial Accountability: This employee does handle cash daily, is involved with preparing financial records and does not participate in the annual budget process.
Personal Relations: Daily contact with the public, co-workers, supervisory personnel and occasional contact with the City Administrator is expected. Interactions with upset customers and citizens do occur.
Working Conditions: Working in an office setting with a computer and interacting with staff and the public are the primary aspects of this position.
Physical Requirements: Typical physical activity associated with working in an office setting including bending, stooping, lifting and reaching is required daily in this position.